Collecting Personal Information
We collect only the information necessary to deliver our estate management and concierge services safely, efficiently, and tailored to your needs.
We may collect personal information through:
- Online form submissions (contact forms, onboarding inquiries, service requests)
- Direct communication (email, phone, SMS, or in-person meetings)
- Property management activities (site visits, vendor coordination, scheduling)
- Billing and administrative processes
The information we collect may include:
- Name, contact details, and address
- Property information (layout, access instructions, maintenance notes)
- Preferences for lifestyle and concierge services
- Emergency contact information
- Payment details and invoicing records
We do not collect more information than is needed, and we do not use your information for unrelated purposes.
Sharing Personal Information
We only share your personal information when necessary to deliver the services you request.
This may include trusted third-party partners such as:
- Licensed contractors and trades
- Cleaning, landscaping, or maintenance providers
- Private security personnel
- Transportation and chauffeur services
- IT and smart home integrators
- Specialty vendors (art handlers, wine consultants, luxury services, etc.)
We share only the minimum information required for them to perform their duties.
Grandeur Group does not:
- Sell personal information
- Share data for advertising purposes
- Distribute sensitive information without explicit consent
All third-party partners are vetted and expected to follow strict confidentiality and professional standards.
Data Storage & Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. This includes:
- Secure digital storage with encrypted access
- Restricted internal access to client information
- Confidential handling of property access codes and security details
- Secure communication practices for sensitive information
While no system is 100% foolproof, we take every reasonable step to protect your privacy.
Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
If you discontinue services, you may request deletion of your data at any time.
